In short
- Clients pay nothing to post jobs, interview or approve freelancers, so there is nothing to refund or cancel.
- Freelancers buy one-time token packs. There are no subscriptions and nothing renews automatically.
- Payment problems are always refunded in full: a failed payment that still took money, a double charge, or a payment where the tokens never arrived.
- An unused pack can be refunded if you ask within 7 days of buying it and none of its tokens have been spent.
- Tokens are not refunded once spent on a proposal, whatever happens to the proposal.
What you buy
WorkDaftar sells token packs to freelancers. Tokens are a digital credit used to send proposals for jobs on WorkDaftar. They are added to your account as soon as the payment is confirmed. Pack prices are set in Indian rupees and charged in your local currency at our published rates. Tokens are valid for 12 months from purchase. WorkDaftar takes no commission and holds no money between clients and freelancers: the price of the work is agreed and paid directly between them, so it is outside this policy.
When we refund
- Money taken but the payment failed, or the money was taken but the tokens did not reach your account: we add the tokens or refund the full amount, whichever you prefer.
- Charged more than once for the same pack: every extra charge is refunded in full.
- Unused pack: if none of a pack's tokens have been spent, you can ask for a full refund within 7 days of the purchase. The pack's tokens are removed from your account when the refund is made.
- Our mistake: if a technical fault on WorkDaftar used your tokens wrongly (for example, a proposal sent twice by an error on our side), we return the tokens to your account.
When we do not refund
- Tokens already spent on a proposal, including when the proposal is not chosen, the client closes or does not fill the job, the job is taken down, or you withdraw the proposal. Tokens pay for the chance to be considered, not for being hired.
- A pack that has been partly used, or a request made more than 7 days after the purchase.
- Tokens that have expired (12 months after purchase).
- Unused tokens on an account closed for breaking our terms of service.
- Disagreements about work agreed between a client and a freelancer. WorkDaftar is not a party to that agreement and does not hold or pay out money for it.
Cancellation
- Before you pay: close the payment window or choose cancel. Nothing is charged.
- After you pay: a token pack is delivered at once, so it cannot be cancelled as such. If you no longer want it and have not used any of its tokens, ask for an unused-pack refund within 7 days.
- Nothing to cancel later: packs are one-time purchases with no subscription and no automatic renewal.
- Jobs: clients can close a job at any time from their dashboard, free of charge.
- Your account: you can close your account at any time by writing to contact@workdaftar.com.
How to ask for a refund
Email contact@workdaftar.com from the address on your WorkDaftar account, with:
- the invoice number, or the date and amount of the payment;
- the payment reference from your bank, card or UPI app, if you have it;
- what went wrong.
We reply within 2 business days.
How long a refund takes
Approved refunds are made to the same card, UPI account, bank account or wallet you paid with, through our payment provider, Razorpay. We start the refund within 2 business days of approving it. It then usually reaches you in 5–7 business days, depending on your bank. If you have not received it after that, write to us and we will send you the refund reference to check with your bank.
Contact us
For any question about a payment, refund or cancellation, email us at contact@workdaftar.com. See also our terms of service and privacy policy.